Privacy Policy

RTB Freight Forwarders Ltd respects your privacy and is committed to protecting your personal information.

Who We Are

RTB Freight Forwarders Ltd is the data controller responsible for the personal information we collect and use.

Registered Office: 62 Wyvern Villas, Falcondale Road, Bristol, England, BS9 3JH
Company Registration Number: 16499541
Email: queries@rtbfreight.co.uk

Information We Collect

We may collect information including:

• Your name
• Address
• Telephone number
• Email address
• Collection and delivery details
• Details relating to your booking or shipment
• Information you provide when contacting us by telephone, WhatsApp, email or through our website

How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations
• Arrange collections and shipments
• Process and manage bookings
• Communicate with you about your cargo
• Provide information required for shipping, delivery and customs purposes
• Maintain business and financial records
• Meet our legal and regulatory obligations

Lawful Basis for Using Your Information

We process personal information where it is necessary:

• To take steps at your request before entering into a contract or to fulfil our contract with you
• To comply with legal obligations
• For our legitimate business interests, including responding to enquiries and managing our services

Sharing Your Information

Where necessary to provide our services, we may share relevant information with organisations involved in transporting and delivering your cargo, including shipping and logistics providers, agents, customs or other relevant authorities, and service providers acting on our behalf.

We only share information that is reasonably necessary for the relevant purpose.

International Transfers

As RTB Freight Forwarders Ltd arranges shipments between the UK and Fiji, some personal information may need to be shared with organisations outside the UK, including organisations in Fiji.

Where personal information is transferred outside the UK, we will take appropriate steps as required by UK data protection law. You can contact us if you would like further information about the safeguards used for a particular transfer.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal, accounting and record-keeping requirements.

Retention periods may vary depending on the type of information and the reason it is held.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask for your information to be transferred where applicable

To exercise any of these rights, please contact us at queries@rtbfreight.co.uk.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.